HED Terms and Conditions

Participation in this membership implies the acceptance and compliance with the following rules:

1. Organizer: Azul & Blanco Millonarios FC S.A., with address at Calle 90 # 19-41, Office 802, Bogotá. HINCHA EMBAJADOR DORADO (the Organizer) welcomes you to this new Blue and White experience.

1.1. The objective of being affiliated with HINCHA EMBAJADOR DORADO is to proudly carry the unique and exclusive card for our affiliates, experience exclusive moments, and a world of benefits with all our allied brands, accompanied by exclusive and first-hand content of the team's daily life, raffles, surprises, and more.

1.2. The subscription to the HINCHA EMBAJADOR DORADO membership is governed by these terms and conditions, as well as by the terms and conditions of Tienda Millonarios published and accessible on the website "www.tiendamillonarios.com.co". The purchase of the Membership by any individual implies the unconditional acceptance of these rules.

 

The cost of the HINCHA EMBAJADOR DORADO membership affiliation is $129,900 Colombian pesos and/or $35.00 USD. This value may be freely updated at any time by the Organizer.

1.3. All information related to the HINCHA EMBAJADOR DORADO membership subscription (conditions and legal bases, instructions and mechanics, organizers, prizes, raffles, and experiences) can be found in the different digital media, website www.hinchaembajadordorado.com, official application, and email where these legal rules will be available.

 

In any case, the conditions, instructions, mechanics, prizes, raffles, and experiences may change at any time and without prior notice, simply by their publication by the Organizer in the designated space for that purpose.

 

1.4. HINCHA EMBAJADOR DORADO reserves the right to belong, obtain, cancel, modify the rules, continue, and cancel the membership subscription at any time it deems appropriate Azul & Blanco Millonarios FC S.A., and at any time if exceptional circumstances arise, communicating such circumstances to avoid any harm to affiliates.

 

 

 

1.5. Infraction of any of the rules detailed herein will allow HINCHA EMBAJADOR DORADO, at its sole discretion and at any time, to cancel an affiliate's subscription; likewise, it reserves the exclusive right to deny the right to belong and continue with the membership if it considers that the conditions set forth herein have been infringed.

 

In any case, there will be no full refunds, and in case of non-compliance by the Organizer, only a proportional part of the membership price will be returned to HINCHA EMBAJADOR DORADO based on the elapsed time and remaining time.

2. Any natural person who makes a virtual purchase and registers by completing their details in the form specifically created for this purpose can subscribe to the HINCHA EMBAJADOR DORADO membership. This form can be found on the website www.tiendamillonarios.com.co

 

2. To subscribe to the HINCHA EMBAJADOR DORADO membership, the following steps must be followed:
   
   1.1.- Access the website www.tiendamillonarios.com.co

2.1.2.- Identify the HINCHA EMBAJADOR DORADO button, purchase membership, and complete the information requested in the subscription form fully and truthfully.

2.1.3.- Read and accept the membership terms and conditions.

The subscription to the HINCHA EMBAJADOR DORADO membership is personal and non-transferable to the person who made the purchase; consequently, the benefits and experiences can only be redeemed and/or enjoyed by the holder.

If the HINCHA EMBAJADOR DORADO membership is a gift for a person other than the person who made the payment, the beneficiary's information must be filled in the "CONTACT" fields at the time of purchase. For "ORDER DELIVERY LOCATION" AND "DELIVERY", the desired delivery address for the HED Welcome Kit should be entered, and in "BILLING ADDRESS," the details of the person making the payment and purchase.

If you have any questions or concerns and need help, contact us on WhatsApp 3176551564.

If 2 or more HINCHA EMBAJADOR DORADO Memberships are purchased, the following process must be followed: The other person to whom the membership will be assigned must download the Millonarios APP and register with their data (if already registered, just share the email). Once this information is available, write to WhatsApp 3176551564 or to the email hinchaembajadordorado@millonarios.com.co with the personal data used for registration to generate the membership in that person's name.

No changes to personal information will be made on the HINCHA EMBAJADOR DORADO Welcome Kits if they have already been printed and sent to their destination.

 

Minors may be beneficiaries of the HINCHA EMBAJADOR DORADO program. However, for this, these terms and conditions must be accepted in their entirety by whoever exercises parental authority over the minor, including, but not limited to, matters related to the assignment of image rights established herein. For all the foregoing purposes, whoever accepts these terms and conditions on behalf and representation of a minor beneficiary of the HINCHA EMBAJADOR DORADO program, declares under oath that they hold legal representation and parental authority over said minor, a situation that they swear by the simple acceptance of these terms and conditions.

For purposes of subscribing to the HINCHA EMBAJADOR DORADO membership, only registration forms completed truthfully and updated in all mandatory fields by affiliates will be considered valid. Inaccurate data will not be accepted, and in case of inaccuracy, the Organizer will, at its discretion, cancel the membership without any penalty or consideration from Azul & Blanco Millonarios FC S.A.

HINCHA EMBAJADOR DORADO may freely select some of the content sent by affiliates to share on its dissemination channels (app, web, social networks, etc.).

Affiliates may cancel their HINCHA EMBAJADOR DORADO membership subscription, but in no case will a refund be issued or replaced by any material good.

 

In the event that the minor affiliate wins prizes and/or participates in activities that, in the opinion of Azul & Blanco Millonarios FC S.A., are not suitable for their age, these may be: (i) compensated with another prize and/or (ii) assigned to the minor affiliate's parent, and/or (iii) if applicable, the parent may accompany the affiliate, although in this case the accompanying person must bear all costs corresponding to the activity, including but not limited to, transportation and maintenance. Azul & Blanco Millonarios FC S.A. will exclusively determine, at its sole discretion, how to substitute the prize and/or activity.

 

3. HINCHA EMBAJADOR DORADO affiliates gratuitously and irrevocably assign to HINCHA EMBAJADOR DORADO and/or Azul & Blanco Millonarios FC S.A. any type of rights that, if applicable, may correspond to them regarding the content submitted to Azul & Blanco Millonarios FC S.A. through this membership program and, in particular, the rights of reproduction, distribution, public communication, dissemination, and public availability, as well as the right of transformation, including telecommunications networks and the internet, worldwide and until its passage to the public domain, with the organizer being able to assign and transfer by any means and license to third parties such rights without any present and/or future limitation.

 

4. The HINCHA EMBAJADOR DORADO WELCOME KIT will be delivered to those who follow the steps detailed in section 1.1 – 2.1.2 and 2.1.3 of this document. The national shipping cost to the affiliate's address for any physical item is not included in the amount paid at the time of membership affiliation, nor is transport insurance. Similarly, for international shipping, all shipping and transport insurance costs will be borne by the affiliate. The Organizer sends the HINCHA EMBAJADOR DORADO WELCOME KIT by shipping through transport companies, or direct delivery to the address in Colombia that affiliates have indicated when registering their details for membership purchase. At the time of delivery of the HINCHA EMBAJADOR DORADO WELCOME KIT, affiliates must sign a delivery receipt, although the carrier's waybill will suffice as full proof of its delivery.

However, all costs arising from the HINCHA EMBAJADOR DORADO membership subscription, the acquisition and withdrawal of the HINCHA EMBAJADOR DORADO WELCOME KIT, as well as any tax, fee, contribution, tariff, or sum of money that must currently be paid or may be imposed in the future on the HINCHA EMBAJADOR DORADO WELCOME KIT, shall be the exclusive responsibility of the new affiliates. If applicable, the Organizer may withhold any amount for taxes or retentions, in accordance with applicable current regulations. Likewise, the Organizer will not cover any expenses or benefits not expressly included, even if such expense is related to the use or enjoyment of the HINCHA EMBAJADOR DORADO membership subscription. Any expense not expressly borne by the Organizer will be the exclusive responsibility of the affiliate.

The approximate delivery times for the HINCHA EMBAJADOR DORADO WELCOME KIT after purchasing the membership subscription will be:

2 - 4 business days in Bogotá

5 - 7 business days nationally

6 - 7 business days for Latin America

10 - 12 business days for Europe

The membership and benefits will be activated for use within 12 hours after payment has been made and the transaction approved, or alternatively, when the system validates the payment and the confirmation and welcome email is generated and received, you can start enjoying the benefits. Remember that you can use the active benefits with the Digital card.

5. The Organizer will not be responsible for damages, injuries, or losses caused to the affiliate or third parties, to their persons or property, due to or on the occasion of the use of the HINCHA EMBAJADOR DORADO membership, or in relation to participation in the affiliation and/or its activities, nor for failures in communication equipment, power supply, telephone lines, the Internet network, nor for technical defects, human errors, or deliberate actions by third parties that could interrupt or alter the normal development of the affiliation.

 

6. The allied brands of the loyalty plan will in no case represent HINCHA EMBAJADOR DORADO, and therefore, we are not responsible for the content published on their digital platforms or their usual advertising.

The affiliate expressly and irrevocably exempts the organizer from any liability and will hold them harmless from any claim as a result of damages that may arise from the activity to be carried out in accordance with the HINCHA EMBAJADOR DORADO membership subscription.

           

7. Data Protection: PRIVACY NOTICE FOR THE PROCESSING OF PERSONAL DATA.

AZUL & BLANCO MILLONARIOS F.C. S.A. will be the Data Controller for affiliates of the HINCHA EMBAJADOR DORADO campaign and, as such, may collect, store, use, circulate, and finally dispose of personal data for the purposes of sending advertising, marketing, and loyalty programs.

By accepting the terms and conditions, the owner declares to have been informed that, in case of collection of sensitive information such as biometric data, they have the right to answer or not to answer the questions asked and to provide or not to provide the requested data. I understand that sensitive data are those that affect the privacy of the Owner or whose improper use may generate discrimination; for the HINCHA EMBAJADOR DORADO campaign, only the photo authorized by the owner is considered sensitive data.

Additionally, as a member of the HINCHA EMBAJADOR campaign, the owner authorizes the transfer of their data to strategic allies to access the benefits of the campaign, which means that the information may have different controllers for its processing.

OWNER'S RIGHTS

Your rights as the data owner are those provided in the Constitution and in Law 1581 of 2012, especially the following:

1. a) Access free of charge the data provided that have been processed.
2. b) Request the updating and rectification of your information regarding partial, inaccurate, incomplete, fragmented, misleading data, or data whose processing is prohibited or has not been authorized.
3. c) Request proof of the authorization granted.
4. d) File complaints with the Superintendency of Industry and Commerce (SIC) for violations of current regulations.
5. e) Revoke the authorization and/or request the deletion of the data, unless there is a legal or contractual duty that makes it imperative to retain the information.
6. f) Refrain from answering questions about sensitive data or data of children and adolescents.

Finally, complaints and claims will be handled according to the service channels and times established in the personal data processing policy published on the page https://millonarios.com.co/wp-content/uploads/2022/06/Poli%CC%81tica-de-tratamiento-de-la-informacio%CC%81n-de-datos-personales.pdf and previously known by the owner before accepting the terms and conditions, or you can send your PQR to the email: contacto@millonarios.com.co

8. Affiliate Image: By subscribing to the HINCHA EMBAJADOR DORADO membership, the affiliate grants authorization to the Organizer for the public dissemination, transmission, retransmission, reproduction, or publication of films, photographs, images, or recordings of their image and/or voice and/or Data obtained by the Organizer through the celebration and/or execution of the membership, in any and all means of communication (visual, audio, or other, including presentations on over-the-air television, antenna, cable, satellite, radio, Internet, etc.), for any purpose, during the Validity Period of the HINCHA EMBAJADOR DORADO membership subscription and up to three (3) years after its termination, without the right to claim any compensation, even if the affiliate irrevocably understands and accepts that their image, voice, and/or data may continue to circulate indefinitely on social networks and general media, even after the aforementioned three (3) years, without the right to claim any compensation.

Affiliates guarantee that no third parties have exclusive rights over the exhibition, publication, dissemination, reproduction, and/or commercialization of their image, voice, and/or Data. Otherwise, they undertake to hold the Organizer harmless against any claim that third parties may make for this reason.

The organizer reserves the right to use the names, surnames, and image of the affiliates to reproduce and use them in any promotional activity related to the HINCHA EMBAJADOR DORADO membership subscription, or with other activities of Club Millonarios FC S.A. without such use conferring any right to remuneration or benefit.

The organizer may use the names, surnames, and image of the affiliates on the companies' website and in other media and supports they deem relevant and/or appropriate.

9. Any abusive, fraudulent, or bad-faith conduct will authorize the Organizer to disqualify the affiliate involved in such conduct from the HINCHA EMBAJADOR DORADO membership subscription, with any decision in this regard being subject to the Organizer's free discretion.

Any attempt or method of participation in the HINCHA EMBAJADOR DORADO membership subscription carried out by any process, technique, or affiliation mechanism other than that detailed in these rules is prohibited and will be annulled. The use of robotic, repetitive, automatic, programmed, mechanized, or similar techniques will lead to the annulment of all registrations made by the affiliate, and their subscription may also be canceled.

Likewise, the incorrect, incomplete, and/or false entry of one or more of the Data necessary for affiliation in this HINCHA EMBAJADOR DORADO membership subscription will invalidate all affiliations corresponding to that affiliate.

10. Modification or Suspension of the HINCHA EMBAJADOR DORADO membership subscription: The Organizer reserves the right to totally or partially modify these rules and even to temporarily or definitively suspend the HINCHA EMBAJADOR DORADO membership subscription, when situations not attributable to it or not foreseen in the rules occur or constitute a fortuitous event or force majeure that justifies it, giving, where appropriate, due communication through the website, and/or by message to the email registered by the affiliate, and/or by a means considered appropriate by the Organizer.

Affiliates who wish to cancel their active subscription must give notice of their decision no later than 2 (two) months before the renewal of their annual membership via email to hinchaembajadordorado@millonarios.com.co requesting the cancellation of their HINCHA EMBAJADOR DORADO membership subscription.

11. For any judicial matter that may arise from the HINCHA EMBAJADOR DORADO membership subscription, the affiliates and the Organizer will submit to the jurisdiction of the ordinary courts of the Republic of Colombia.

12. EXEMPTION FROM LIABILITIES: Azul & Blanco Millonarios FC S.A. and, in general, the HINCHA EMBAJADOR DORADO program, along with its officers, collaborators, and advisors, are exempt from any liability for damages of any kind that the affiliate of the HINCHA EMBAJADOR DORADO membership subscription may suffer, including any action or omission not attributable to HINCHA EMBAJADOR DORADO during the enjoyment of the affiliation and within the limits established in the applicable regulations.

The affiliates in the HINCHA EMBAJADOR DORADO membership subscription exempt Azul & Blanco Millonarios FC S.A. and, in general, the HINCHA EMBAJADOR DORADO program, along with its officers, collaborators, and advisors, from any type of liability, sanction, claim, demand, or civil, commercial, criminal, administrative, or any other type of cause, including indemnities of any type and any other types of expenses in which they may be involved due to and on the occasion of this HINCHA EMBAJADOR DORADO membership subscription.
Consequently, Azul & Blanco Millonarios FC S.A. and, in general, the HINCHA EMBAJADOR DORADO program, along with its officers, collaborators, and advisors, are exempt from any type of liability from the moment the affiliation to HINCHA EMBAJADOR DORADO becomes effective. The affiliate may not undertake any type of legal action against Azul & Blanco Millonarios FC S.A. and, in general, the HINCHA EMBAJADOR DORADO program, along with its officers, collaborators, and advisors, whose reason is derived from the affiliation.

13. WARRANTY ON THE WELCOME KIT

• For claims or changes under warranty for the HINCHA EMBAJADOR DORADO WELCOME KIT, the affiliate has 30 days from the date of purchase.
• If in Bogotá, the affiliate must take the HINCHA EMBAJADOR DORADO WELCOME KIT to any of the Organizer's physical stores.
• If outside Bogotá, you must send an email to: hinchaembajadordorado@millonarios.com.co

with the subject: return or exchange of HINCHA EMBAJADOR DORADO WELCOME KIT indicating the reason. The reply will indicate the steps to follow.

• The customer must bear the corresponding shipping cost.
• In any case, the purchase invoice must be presented, the HINCHA EMBAJADOR DORADO WELCOME KIT must be in perfect condition, clean, with the original box or bag (if applicable).
• In case of a warranty claim, it will be evaluated by our technical department and a response will be given in accordance with legal terms and conditions. If the problem is due to material, manufacturing, and/or printing, the exchange request will be honored as long as the product was purchased at www.tiendamillonarios.com.co or in our physical stores.
• Money is not refunded for warranty unless the Organizer decides otherwise.
• If the problem with the HINCHA EMBAJADOR DORADO WELCOME KIT originated from not following the garment care and/or washing instructions or from exposure to chemicals, caustic substances, bleach, ironing, use of chemicals in deodorants and makeup, fading due to direct sun drying, or if appliqués and/or prints were ironed directly, etc., the claim will not be accepted.

• If in Bogotá and the request is accepted, HINCHA EMBAJADOR DORADO will assume the exchange or repair of the HINCHA EMBAJADOR DORADO WELCOME KIT along with the shipping cost corresponding to the delivery of the new kit.
• The response time for the request will be fifteen (15) business days, counted from the day the WELCOME KIT is returned and effectively received by the Organizer.
• Within this period, the new WELCOME KIT will be dispatched and/or the reasons for denying the warranty request will be sent.
• The product must NOT show signs of use, dirt, bad odor, or wear, and must retain the original label and all its markings.

HINCHA EMBAJADOR DORADO grants its customers the possibility to request a refund of their money for reasons of right of withdrawal or payment reversal in online purchases.

RIGHT OF WITHDRAWAL: The Consumer Statute in article 47 stipulates the "right of withdrawal." This right is exercised voluntarily by the customer and without the need for a just cause.

• The right of withdrawal may be exercised in purchases made by non-traditional or distance means (including e-commerce).

• The customer must return the HINCHA EMBAJADOR DORADO WELCOME KIT acquired by the same means and in the same conditions in which it was received.
• The transportation costs and any other costs involved in returning the WELCOME KIT will be covered by the customer.

• The maximum period to exercise the right of withdrawal and return the WELCOME KIT will be five (5) business days from the delivery of the product. Once the right of withdrawal has been exercised by the affiliate, the Organizer will have a period not exceeding thirty (30) calendar days following the request, for the full refund of the money without any discount and to cancel the membership.
• The refund process for the right of withdrawal will consist of a cash refund to the customer in person, who must present their identification document and may go to any of the four (4) official Millonarios stores in the city of Bogotá, for people who made their purchase online and are located in the same city or find this possibility feasible.
• If, on the contrary, you are located outside Bogotá, you must follow these steps:

• Send an email to hinchaembajadordorado@millonarios.com.co with the subject WITHDRAWAL RIGHT REFUND. In the body of the email, you must inform us of your full name, identification number, order number, and shipping address.
• HINCHA EMBAJADOR DORADO will indicate where to take and/or send the product for the return, corresponding documentation, and the means by which to make the money refund possible. The customer must assume the corresponding shipping cost.

• For the refund to be processed, the affiliate must return the WELCOME KIT to the Organizer unused and in the same condition in which it was received.

• NOTE: It will not be possible to refund money for the right of withdrawal when the purchase of a product is subject to fluctuations in financial market coefficients that HINCHA EMBAJADOR DORADO cannot control (international purchases).

• PAYMENT REVERSAL: It will apply in the cases and under the conditions established for this purpose by the Consumer Statute of the Republic of Colombia.
• For the payment reversal to proceed, within five (5) business days from the date the consumer became aware of the fraudulent or unsolicited operation, or that they should have received the product or received it defective or not corresponding to what was requested.
• The consumer must submit their request in person by presenting their respective identification document and going to any of the four (4) official Millonarios stores in the city of Bogotá, for people who made their purchase online and are located in the same city or find this possibility feasible, and return the product, when applicable.
• If, on the contrary, you are located outside Bogotá, you must follow these steps:

Participation in this membership implies the acceptance and fulfillment of the following rules:

1. Organizer: Azul & Blanco Millonarios FC S.A, with address at Calle 90 # 19-41, Ofc 802, Bogotá City. HINCHA EMBAJADOR DORADO (the Organizer) welcomes you to this new Blue and White experience.

1.1. The objective of being affiliated with HINCHA EMBAJADOR DORADO is to proudly wear the unique and exclusive Card for our affiliates, live exclusive experiences and a world of benefits with all our allied brands, accompanied by exclusive and first-hand content of the team's daily life, raffles, surprises, and more.

1.2. The subscription to the HINCHA EMBAJADOR DORADO membership is governed by these terms and conditions, as well as by the terms and conditions of the Millonarios Store published and accessible on the website “www.tiendamillonarios.com.co”. The purchase of the Membership by any natural person implies unconditional acceptance of these rules.

The cost of affiliation to the HINCHA EMBAJADOR DORADO membership is $129,900 Colombian pesos and/or $35.00 USD. This value may be updated freely and at any time by the Organizer.

1.3. All information related to the subscription to the HINCHA EMBAJADOR DORADO membership (conditions and legal bases, instructions and mechanics, organizers, prizes, raffles, and experiences) can be found on the different digital media, website www.hinchaembajadordorado.com, official application and email where these legal rules will be located.

In any case, the conditions, instructions, mechanics, prizes, raffles, and experiences may change at any time and without prior notice, simply by their publication by the Organizer in the space designated for this purpose.

1.4. HINCHA EMBAJADOR DORADO reserves the right to belong, obtain, cancel, modify the rules, continue and cancel the membership subscription at any time it deems appropriate Azul & Blanco Millonarios FC S.A. and at any time if exceptional circumstances arise, communicating these circumstances to avoid any harm to affiliates.

1.5. Infringement of any of the rules detailed here will allow HINCHA EMBAJADOR DORADO, at its sole discretion and at any time, to cancel an affiliate's subscription; likewise, it reserves the exclusive right to deny the right to belong and continue with the membership if it considers that the conditions set forth herein have been infringed.

In any case, there will be no total money refunds, and in case of non-compliance by the Organizer, only the proportional part of the membership price will be returned to the HINCHA EMBAJADOR DORADO based on the executed and pending execution time.

2. Any natural person who makes the virtual purchase and registers by completing their data in the form specifically created for this purpose may subscribe to the HINCHA EMBAJADOR DORADO membership. This form can be found on the website www.tiendamillonarios.com.co

2. To subscribe to the HINCHA EMBAJADOR DORADO membership, the following steps must be followed:
   
   1.1.- Access the Website www.tiendamillonarios.com.co

2.1.2.- Identify the HINCHA EMBAJADOR DORADO Button, purchase membership, and completely and truthfully fill in the requested information on the subscription form.

2.1.3.- Read and accept the membership terms and conditions.

The HINCHA EMBAJADOR DORADO membership subscription is personal and non-transferable to the person who made the purchase; consequently, the benefits and experiences may only be redeemed and/or enjoyed by the holder.

If the HINCHA EMBAJADOR DORADO membership is a gift for a person other than the person who made the payment, the beneficiary's data must be filled in the "CONTACT" fields at the time of purchase, "ORDER DELIVERY LOCATION" AND "DELIVERY" will be filled with the information where the HED Welcome Kit is desired to arrive, and in "BILLING ADDRESS" the data of the person making the payment and the purchase.

If you have any questions or concerns and need help, contact us on WhatsApp at 3176551564.

If you purchase 2 or more HINCHA EMBAJADOR DORADO Memberships, you must follow this process: The other person to whom the membership will be assigned must download the Millonarios APP and register with their data (if already registered, just share the email). Once this information is available, write to WhatsApp 3176551564 or email hinchaembajadordorado@millonarios.com.co with the personal data used for registration, to generate the membership in that person's name.

No changes will be made to personal information on HINCHA EMBAJADOR DORADO Welcome Kits if they have already been printed and shipped to the destination.

Minors may be beneficiaries of the HINCHA EMBAJADOR DORADO program. However, for this, these terms and conditions must be fully accepted by the person exercising parental authority over the minor, including, but not limited to, matters related to the assignment of image rights established herein. For all the foregoing effects, whoever accepts these terms and conditions on behalf and representation of a minor beneficiary of the HINCHA EMBAJADOR DORADO program, declares under oath that they hold the legal representation and parental authority of said minor, a situation they affirm by the simple acceptance of these terms and conditions.

For the purposes of subscribing to the HINCHA EMBAJADOR DORADO membership, only registration forms completed truthfully and updated in all mandatory fields by affiliates will be considered valid. Inaccurate data will not be accepted, and in case of inaccuracy, the Organizer will proceed, at its discretion, to cancel the membership without any penalty or consideration at the expense of Azul & Blanco Millonarios FC S.A.

HINCHA EMBAJADOR DORADO may freely select some of the content sent by affiliates to share on its dissemination channels (app, web, social networks, etc.).

Affiliates may cancel their HINCHA EMBAJADOR DORADO membership subscription, but in no case will money be refunded or replaced by any material good.

In the event that a minor affiliate wins prizes and/or activities that, in the opinion of Azul & Blanco Millonarios FC S.A., are not suitable for their age, they may be: (i) compensated with another prize and/or (ii) assigned to the minor affiliate's parent, and/or (iii) if applicable, the minor's parent may be allowed to accompany them, although in this case, the accompanying person must bear all costs related to the activity, including but not limited to transportation and subsistence. Azul & Blanco Millonarios FC S.A. shall solely and exclusively determine, at its free discretion, how to substitute the prize and/or activity.

3. HINCHA EMBAJADOR DORADO affiliates irrevocably and free of charge assign to HINCHA EMBAJADOR DORADO and/or Azul & Blanco Millonarios FC S.A. any type of rights that, if applicable, might correspond to them regarding the content submitted to Azul & Blanco Millonarios FC S.A. through this membership program, and, in particular, the rights of reproduction, distribution, public communication, disclosure, and making available to the public, as well as the right of transformation, including telecommunications and internet networks, for worldwide use and until its passage into the public domain, the organizer being able to assign and transfer by any means and license such rights to third parties without any present and/or future limitation.

4. The HINCHA EMBAJADOR DORADO WELCOME KIT will be delivered to those who complete the steps detailed in points 1.1 – 2.1.2 and 2.1.3 of this document. The national shipping cost to the affiliate's address for any physical item is not included in the amount paid at the time of membership affiliation, nor is transport insurance. Likewise, for international shipments, all shipping and transport insurance costs will be assumed by the affiliate. The Organizer sends the HINCHA EMBAJADOR DORADO WELCOME KIT by shipping through transport companies, or direct delivery to the address in Colombia that affiliates have indicated when registering their data for the membership purchase. Upon delivery of the HINCHA EMBAJADOR DORADO WELCOME KIT, affiliates must sign a delivery receipt for it, although the carrier's waybill will suffice as full proof of delivery.

However, all costs arising from the affiliation to the HINCHA EMBAJADOR DORADO membership subscription, the acquisition and withdrawal of the HINCHA EMBAJADOR DORADO WELCOME KIT, as well as any tax, fee, contribution, tariff or sum of money that must currently be paid or may be imposed in the future on the HINCHA EMBAJADOR DORADO WELCOME KIT, will be exclusively borne by the new affiliates. If applicable, the Organizer may withhold any amount, as taxes or retentions, in accordance with what may be established by applicable current regulations. Likewise, the Organizer will not cover any expense or benefit not expressly included, even if said expense is related to the use or enjoyment of the HINCHA EMBAJADOR DORADO membership subscription. Any expense not expressly borne by the Organizer will be the exclusive responsibility of the affiliate.

The approximate delivery times for the HINCHA EMBAJADOR DORADO WELCOME KIT after purchasing the membership subscription will be:

2 - 4 Business days in Bogotá

5 - 7 Business days Nationwide

6 - 7 Business days Latin America

10 - 12 Business days Europe

Membership and benefits will be active for use within 12 hours after payment has been made and the transaction has been approved, or when the system validates the payment, generates, and sends the confirmation and welcome email. You can then start enjoying the benefits. Remember that you can use the active benefits with the Digital Card.

5. The Organizer will not be responsible for damages, prejudices or losses caused to the affiliate or third parties, in their persons or property, by reason or on occasion of the use of the HINCHA EMBAJADOR DORADO membership, or in relation to participation in the affiliation and/or its activities, nor for failures in communication equipment, power supply, telephone lines, the Internet network, nor for technical defects, human errors or deliberate actions of third parties that could interrupt or alter the normal development of the affiliation.

6. The allied brands of the loyalty plan will in no case represent HINCHA EMBAJADOR DORADO, and therefore, we are not responsible for the content published on their digital platforms or their usual advertising.

The affiliate expressly and irrevocably releases the organizer from any type of liability and will hold them harmless from any claim as a consequence of damages that may arise from the activity they will carry out in accordance with their subscription to the GOLDEN AMBASSADOR FAN membership.

           

7. Personal Data Protection: PRIVACY NOTICE FOR THE PROCESSING OF PERSONAL DATA.

AZUL & BLANCO MILLONARIOS F.C. S.A. will be the Data Controller for affiliates of the GOLDEN AMBASSADOR FAN campaign and, as such, may collect, store, use, circulate and finally dispose of personal data for the purposes of sending advertising, marketing, and loyalty programs. 

By accepting the terms and conditions, the data subject declares to have been informed that, in case of collection of sensitive information such as biometric data, they have the right to answer or not to answer the questions asked and to provide or not to provide the requested data. I understand that sensitive data are those that affect the privacy of the Data Subject or whose improper use may generate discrimination, and for the GOLDEN AMBASSADOR FAN campaign, only the photo authorized by the data subject. 

Additionally, the data subject, as a member of the GOLDEN AMBASSADOR FAN campaign, authorizes the transfer of their data to strategic partners to access the benefits of the campaign, which is why the information may have different controllers for the execution of the processing. 

RIGHTS OF THE DATA SUBJECT 

Your rights as a data subject are those provided in the Constitution and in Law 1581 of 2012, especially the following: 

1. a)           Access free of charge the provided data that have been subject to processing. 
2. b)           Request the updating and rectification of your information regarding partial, inaccurate, incomplete, fragmented, misleading data, or those whose processing is prohibited or has not been authorized. 
3. c)            Request proof of the authorization granted. 
4. d)           File complaints before the Superintendence of Industry and Commerce (SIC) for violations of current regulations. 
5. e)           Revoke the authorization and/or request the deletion of the data, unless there is a legal or contractual duty that makes it imperative to retain the information. 
6. f)            Refrain from answering questions about sensitive data or about data of children and adolescents. 

 

Finally, complaints and claims will be handled according to the channels and times established in the personal data processing policy published on the page https://millonarios.com.co/wp-content/uploads/2022/06/Poli%CC%81tica-de-tratamiento-de-la-informacio%CC%81n-de-datos-personales.pdf and previously known by the data subject before accepting the terms and conditions, or you can send your PQR to the email: contacto@millonarios.com.co

 

8. Affiliate's Image: By subscribing to the GOLDEN AMBASSADOR FAN membership, the affiliate authorizes the Organizer for the public dissemination, transmission, retransmission, reproduction or publication of films, photographs, images or recordings of their image and/or voice and/or data obtained by the Organizer due to the celebration and/or execution of the membership, in all and any means of communication (visual, audio or other including presentations on air television, antenna, cable, satellite, radio, Internet, etc.), for any purpose, during the Validity Period of the GOLDEN AMBASSADOR FAN membership subscription and up to three (3) years after its termination, without the right to claim any compensation, even if the affiliate understands and irrevocably accepts that their image, voice and/or data may continue to circulate indefinitely on social networks and general media, even after the aforementioned three (3) years without the right to claim, compensation or any compensation.

Affiliates guarantee that there are no third parties with exclusive rights over the exhibition, publication, dissemination, reproduction and/or commercialization of their image, voice and/or data. Otherwise, they undertake to indemnify the Organizer against any claim that third parties may make for this reason.

 

The organizer reserves the right to use the names, surnames and image of the affiliates to reproduce them and use them in any publicity-promotional activity related to the GOLDEN AMBASSADOR FAN membership subscription, or with other activities of Club Millonarios FC S.A. without such use conferring on them any right to remuneration or benefit.

The organizer may use the names, surnames and image of the affiliates on the company's website and in other media and supports that they deem pertinent and/or appropriate.

9. Any abusive, fraudulent or bad faith conduct will authorize the Organizer to disqualify the affiliate involved in any such conduct from the GOLDEN AMBASSADOR FAN membership subscription, with any decision in this regard being subject to the Organizer's sole discretion.

 

Any attempt or method of participation in the GOLDEN AMBASSADOR FAN membership subscription that is carried out by any process, technique or affiliation mechanism other than that detailed in these rules is prohibited and will be annulled. The use of robotic, repetitive, automatic, programmed, mechanized or similar techniques will lead to the cancellation of all registrations made by the affiliate, and their subscription may also be canceled.

Likewise, the incorrect, incomplete and/or false entry of one or more of the data necessary for affiliation in this GOLDEN AMBASSADOR FAN membership subscription will invalidate all affiliations corresponding to that affiliate.

 

10. Modification or Suspension of the GOLDEN AMBASSADOR FAN Membership subscription: The Organizer reserves the right to modify these rules in whole or in part and even to suspend the GOLDEN AMBASSADOR FAN membership subscription, temporarily or permanently, when situations not attributable to it or not provided for in the rules or constituting a fortuitous event or force majeure that justify it, arise, giving, where appropriate, due communication through the website, and/or by message to the email registered by the affiliate, and/or by a means considered appropriate by the Organizer.

 

Affiliates who wish to cancel their active subscription must give notice of their decision no later than 2 (Two) months before the renewal of their annual membership via email to hinchaembajadordorado@millonarios.com.co requesting the cancellation of their GOLDEN AMBASSADOR FAN membership subscription.

 

11. For any judicial matter that may arise from the GOLDEN AMBASSADOR FAN membership subscription, the affiliates and the Organizer will submit to the jurisdiction of the ordinary courts of the Republic of Colombia.

 

12. DISCLAIMER OF LIABILITY: Azul & Blanco Millonarios FC S.A. and in general the GOLDEN AMBASSADOR FAN program, together with its officials, collaborators, and advisors, are exempt from any liability for damages of any kind that the affiliate of the GOLDEN AMBASSADOR FAN membership subscription may suffer, including any action or omission not attributable to GOLDEN AMBASSADOR FAN during the enjoyment of the affiliation and within the limits established in the applicable regulations.

 

Affiliates in the GOLDEN AMBASSADOR FAN membership subscription exempt Azul & Blanco Millonarios FC S.A. and in general the GOLDEN AMBASSADOR FAN program, together with its officials, collaborators, and advisors from any type of responsibility, sanction, claim, demand or civil, commercial, criminal, administrative or any other nature, including indemnities of any type and any other type of expenses in which they may be involved due to and on the occasion of this GOLDEN AMBASSADOR FAN membership subscription.
Consequently, Azul & Blanco Millonarios FC S.A. and in general the GOLDEN AMBASSADOR FAN program, together with its officials, collaborators, and advisors are exempt from any type of responsibility from the moment the GOLDEN AMBASSADOR FAN affiliation becomes effective. The affiliate may not undertake any legal action against Azul & Blanco Millonarios FC S.A. and in general the GOLDEN AMBASSADOR FAN program, together with its officials, collaborators, and advisors, the reason for which derives from the affiliation.

 

13. WELCOME KIT WARRANTY

• For claims or changes under warranty for the GOLDEN AMBASSADOR FAN WELCOME KIT, the affiliate has 30 days from the date of purchase.
• If located in Bogotá, the affiliate must take the GOLDEN AMBASSADOR FAN WELCOME KIT to any of the Organizer's physical stores.
• If located outside of Bogotá, you must send an email to: hinchaembajadordorado@millonarios.com.co

with the subject: return or exchange of GOLDEN AMBASSADOR FAN WELCOME KIT, indicating the reason. The reply will indicate the steps to follow.

• The customer must bear the corresponding shipping cost.
• In any case, the purchase invoice must be presented, and the GOLDEN AMBASSADOR FAN WELCOME KIT must be in perfect condition, clean, with its original box or bag (if applicable).
• In case of a warranty claim, it will be evaluated by our technical department and a response will be given in accordance with legal deadlines, terms, and conditions. If the problem is due to material, manufacturing, and/or stamping, the exchange request will be honored provided the product was purchased on www.tiendamillonarios.com.co or in our physical stores.
• Money is not refunded for warranty unless the Organizer decides otherwise.
• If the problem with the GOLDEN AMBASSADOR FAN WELCOME KIT originated from not following the garment's care and/or washing instructions or from exposure to chemical products, caustic substances, bleach, ironing, use of chemicals in deodorants and makeup, fading due to direct sun drying, or if the appliques and/or prints were ironed directly, etc., the claim will not be accepted.
• If you are in Bogotá and the request is accepted, GOLDEN AMBASSADOR FAN will cover the exchange or repair of the GOLDEN AMBASSADOR FAN WELCOME KIT along with the shipping cost for the delivery of the new kit.
• The response time for the request will be fifteen (15) business days, counted from the day the WELCOME KIT is returned and effectively received by the Organizer.
• Within this period, the new WELCOME KIT will be dispatched and/or the reasons for denying the warranty request will be sent.
• The product must NOT show signs of use, dirt, bad odor, or wear, and must retain the original label and all its tags.

GOLDEN AMBASSADOR FAN grants its customers the possibility to request a refund for the right of withdrawal or reversal in online purchases. 

RIGHT OF WITHDRAWAL: Article 47 of the Consumer Statute stipulates the "right of withdrawal." This right is exercised by the customer's will and without the need for a just cause.

• The right of withdrawal may be exercised in purchases made by non-traditional or distance means (including e-commerce).

• The customer must return the GOLDEN AMBASSADOR FAN WELCOME KIT purchased by the same means and in the same conditions in which it was received.
• The transportation costs and any other costs involved in the return of the WELCOME KIT will be covered by the customer.

• The maximum period to exercise the right of withdrawal and return the WELCOME KIT will be five (5) business days from the delivery of the product. Once the right of withdrawal has been exercised by the affiliate, the Organizer will have a period of no more than thirty (30) calendar days following the request, for the full refund of the money without any discount and to cancel the membership.
• The refund process for the right of withdrawal will consist of a cash refund to the customer in person, who must present their respective identification document and may go to any of the four (4) official Millonarios stores in the city of Bogotá, this applies to people who made their purchase online and are located in the same city or find this possibility feasible.
• If, on the contrary, you are located outside of Bogotá, you must follow these steps:

• Send an email to hinchaembajadordorado@millonarios.com.co with the subject "RIGHT OF WITHDRAWAL RETURN". In the body of the email, you must provide: full name, identification number, order number, and shipping address.
• GOLDEN AMBASSADOR FAN will indicate where to take and/or send the product for return, the corresponding documentation, and the means by which the money will be reimbursed. The customer must bear the corresponding shipping cost.

• For the refund to be processed, the affiliate must return the WELCOME KIT to the Organizer unused and in the same condition in which it was received.